When you place an order on your mobile phone, you can make an appointment for a nurse to provide nursing services. Recently, National Health Commission officially issued the Notice on Launching the Pilot Work of "Nursing Service in internet plus" and the pilot scheme, and decided to pilot "internet plus Nursing Service" in Beijing, Tianjin, Shanghai, Jiangsu, Zhejiang and Guangdong from February to December this year, which means that "online nurses" have the official license. For a time, "online nurses" became a hot topic of discussion.
On March 14th, CCTV2 "Consumer Proposition" column of CCTV financial channel reported "Will you place an order for online appointment nurse"? In this program, the reporter interviewed hospital leaders, nursing industry experts, gold medal nurses, consumers, etc., especially in terms of nurses’ on-site service norms, safety management of online nurses’ platform, work situation of online nurses, and consumers’ evaluation of online nurses. Through the report of "Consumer Advocacy", the "online nurses" are further deeply rooted in the hearts of the people.
It is reported that this CCTV financial channel reporter conducted a week-long interview with the gold medal nurse, the leader of the online nurse industry, not only interviewed the relevant person in charge of the gold medal nurse, but also followed the nurse to observe the workflow and service of the nurse. From the report of Consumer Advocacy, we can see a vivid service case.
It is reported that Aunt Deng in Beijing is an old man who has been bedridden for many years. She is 72 years old this year. Nine years ago, she lost her ability to take care of herself because of a cerebral infarction. At present, she needs to eat by nasogastric tube for a long time, and she needs to change it once a month. Aunt Deng’s wife, Uncle Huang, is also nearly 80 years old. Usually, the old couple rely on the nanny at home to take care of them. After receiving the order from Uncle Huang, the Gold Nurse immediately arranged for the full-time nurse of Meixin Chain Medical Care Station under the Gold Nurse to get in touch with Uncle Huang. After clarifying the nursing needs of Aunt Deng, Meixin Chain Medical Care Station specially sent a senior nurse to do nasogastric tube care for Aunt Deng. Because of the on-site service of the online nurse, Uncle Huang is much more worry-free and at ease.
Uncle Huang, the patient’s family member, said in an interview with reporters: "I am particularly at ease, because I have not changed it once, and I have changed three or four groups of people, and the service is good. Although it is much higher than going to the hospital to change the price, it saves the trouble of running a hospital specially. "
Aunt Zhang, who has just finished the operation of lumbar intervertebral disc, is worried about dressing change of the wound because of her mobility inconvenience. Aunt Zhang’s daughter-in-law, Ms. Gao, specially asked several hospitals around her home to solve the problem of dressing change for her mother-in-law’s wounds, but none of them provided on-site service for nurses. Later, Ms. Gao listened to her daughter’s classmate’s mother’s suggestion that she could download a mobile phone software to ask nurses to provide on-site service, so she tried it and the result was successful.
The nurse who changed Zhang Ayi’s dressing was Liu from the gold medal nurse platform. Liu was a registered nurse of the gold medal nurse platform very early. After receiving Zhang Ayi’s wound dressing change order, Nurse Liu went to the door for service according to the agreed time. After the dressing change was completed, Aunt Zhang commented: "It doesn’t hurt or itch, but it’s ok. It’s done very well." Aunt Zhang and Ms. Gao said that this was their first contact with online nurses, and this kind of on-site service really helped patients with constant movements.
Ms. Zhang, who lives in Chaoyang, is an only child. Her son was just over one year old during her mother’s illness. In order to take care of the youngest, Ms. Zhang is currently a full-time wife. However, she said that even so, without the on-site service provided by the online nurse, she and her family could not afford it. It turned out that Ms. Zhang’s mother was ill in bed for a long time because of ovarian cancer surgery in August last year, and the effect of chemotherapy was not ideal. In order to keep her mother from tossing back and forth to the hospital, Ms. Zhang specially found the door-to-door service of a gold medal nurse. After the second operation in October last year, the gold medal nurse continued to come to the door on a monthly basis. After several months of dressing change, Ms. Zhang’s mother’s wound was completely healed. When the gold medal nurse came to the door again, Ms. Zhang’s mother was in good physical and mental condition.
Ms. Zhang commented: "Pushing a wheelchair to the hospital to change medicine every day, and taking care of young children, energy and time are not allowed, and it is not cost-effective economically. If you have time, you should start preparing at 7 o’clock in the morning, and then it will be afternoon after 12 noon. If you have money, change it every day. In addition to registration fees, treatment fees, and parking fees, parking is particularly difficult to find (parking spaces). " Therefore, the online appointment nurse really solved the big problem in Ms. Zhang’s family. Ms. Zhang’s family is especially grateful to the gold medal nurses for their on-site service. Now the family is healthy and the life is much more comfortable.
In addition to serving the family, online nurses can also directly serve the old-age care institutions. On March 4th, the gold medal nurse received a request from Wenhuiyuan Community Pension Service Station in Haidian District. The 66-year-old Uncle Zhang just moved in two months ago. Because of his high blood sugar, the gold medal nurse gave Uncle Zhang a high pressure, blood sugar and electrocardiogram related examination, and then provided a remote video to connect with the doctors in Beijing Geriatric Hospital, and made a remote diagnosis and treatment for Uncle Zhang. After the nurse’s vital signs monitoring and the doctor’s remote diagnosis and treatment, Uncle Zhang knew his physical condition, and at the same time, the nurse also told the nursing staff of the old-age station how to take care of Uncle Zhang at ordinary times.
According to reports, the reporter of Consumer Advocacy learned that the services of various online nurse platforms currently cover basic care, maternal and child care, specialist care, inspection services, etc., among which door-to-door injection, venous blood collection and wound dressing change are the services with relatively large orders.
How to rationally choose online nurse service? Wu Ying, dean of the School of Nursing of Capital Medical University, said: First of all, we should choose some platforms with good reputation and online appointment of nurses; The second is to know what the background of the nurses who serve you is like, because the interlacing is like a mountain. In the field of nursing, in fact, the branches are very detailed now. It does not mean that all nurses can provide care for your situation. Now nursing is becoming more and more comprehensive. For example, for a stroke patient who has hemiplegia, in fact, in the process of rehabilitation, it is necessary to observe the patient’s condition.
In this interview with CCTV’s financial channel reporter, Gold Medal Nurses also talked about the service norms and processes of online nurses. As the first enterprise in the industry to publish SAFE TIMES home nursing norms, Gold Medal Nurses have great advantages in Internet nursing services. With the online and offline service mode of Gold Medal Nurses APP and Meixin Chain Medical Nursing Station, I believe that Gold Medal Nurses will play a greater role in promoting the development of online nurses.
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