Byd Qin, I’ve been in line for a year and I haven’t got the car yet! New cars have become "old models"!
Mr. Zong, a citizen, told Xinmin that on July 1st last year, he ordered a BYD Qin DM-i120km hybrid electric vehicle from BYD Auto Shanghai Hong Ren Baojia New Energy Automobile Sales & Service Co., Ltd. at No.980 Jiangyang South Road, and paid a deposit of 10,000 yuan. A whole year has passed, and the next new car is coming out soon. Mr. Zong’s car is about to change from the new one to the old one, but it has not been seen for a long time.
Mr. Zong told reporters that when he bought the BYD Qin DM-i120km distinguished hybrid car, the salesperson told him that he might wait for more than three months to pay the full amount for a new car. In the following months, Mr. Zong, who was looking forward to the new car, asked many times, but the 4S shop kept him waiting. Waiting, waiting, urging, urging … The queuing order of Mr. Zong’s "being told" time and time again has been constantly delayed: the previous time he said that he was ranked 23rd, last October he said that he was ranked 44th, in January this year he was told that he was ranked 6th, and in March he was told that he was ranked 8th in the store. "Queue up, shouldn’t you get ahead? Will someone tamper and cut in front?" The more Mr. Zong thinks about it, the more uneasy he is, and the more he thinks about it, the more he feels chest tightness.
On April 20 this year, while the epidemic was still under control, Mr. Zong received a sales call again, asking for full payment before he could continue waiting for the bus. "If you don’t pay, you won’t give the car, but if you pay, you have to wait." Mr. Zong was in a dilemma and redeemed the wealth management products in advance. After paying the full amount, he still didn’t wait for a new car. Unbearable, he immediately filed a complaint with BYD’s official channel. Finally, a person in charge of the sales company replied that it had communicated with the factory and the new car was on its way, but it would take 10 working days. Will this be another delaying tactic? After being fooled again and again, Mr. Zong is full of doubts.
The reporter got in touch with Shanghai Hong Ren Baojia New Energy Automobile Sales & Service Co., Ltd., and the relevant staff admitted that BYD’s new car did have a slow delivery. However, for Mr. Zong’s question that "the queue ranking is getting lower and lower, is there a queue cut", the other party is noncommittal, only that consumers usually guess like this. She stressed that Mr. Zong’s new car is already in transit and can be delivered in ten working days.
Through online inquiry, the reporter found that BYD was limited by production capacity, and the slow delivery of DM-i models was often reflected and vomited by customers. In May last year, BYD Auto issued the "Order Delivery Instructions": it takes an average of 3.5 months to deliver new orders. Mr. Zong said that he knew he had to wait, but he didn’t get a new car after waiting for a year, which obviously exceeded the psychological expectations of consumers. He hoped that the 4S shop would keep its word and let himself get this "new car" that was becoming an "old model".